Alumni Association HBTU Kanpur

1. Scope of Policy

The Alumni Association HBTU ("Association", "we", "our", or "us") is committed to maintaining transparency and fairness in all financial transactions conducted through our website. This Refund Policy explains the conditions under which refunds may be granted for payments made online.

This policy applies to payments made through the Alumni Association HBTU website, including but not limited to:

• Membership fees
• Event registration fees
• Alumni contributions and donations
• Merchandise purchases
• Sponsorship fees
• Any other online payments made through the Association's payment gateway

2. Membership Fees

• Membership fees, once paid, are generally non-refundable.
• Refund requests may be considered only in cases of duplicate transactions or payment processing errors.
• Approved refunds will be credited to the original payment method within 7-15 working days.

3. Donations and Contributions

Donations made voluntarily to the Alumni Association HBTU are typically non-refundable. Refunds for donations may be considered only in exceptional circumstances, such as:

• Duplicate payments
• Incorrect amount charged due to technical error
• Unauthorized transaction, subject to verification

4. Event Registration Fees

• Cancellation requests received at least 15 days before the scheduled event may be eligible for a refund after deducting applicable bank/payment gateway charges.
• No refund shall be provided for cancellation requests received less than 15 days before the event unless otherwise announced for the specific event.
• In the event of cancellation of the event by the Association, registered participants shall be entitled to a full refund.

5. Duplicate or Erroneous Transactions

If a payment is made more than once for the same purpose or an incorrect amount is debited due to a technical or payment gateway error:

• The payer must notify the Association within 5 days of the transaction.
• Upon verification, the excess amount will be refunded to the original payment source.

6. Refund Request Procedure

To request a refund, please send an email with the following details:

• Full Name
• Contact Number
• Email Address
• Transaction ID
• Date of Payment
• Amount Paid
• Reason for Refund Request
• Supporting documents (if applicable)

7. Refund Processing

• All refund requests shall be reviewed by the Association's designated finance or administrative team.
• Approved refunds will be processed within 15 working days from the date of approval.
• Refunds will be credited only to the original payment method used for the transaction.
• Processing timelines may vary depending on banks, card issuers, or payment service providers.

8. Non-Refundable Charges

Any bank charges, payment gateway charges, convenience fees, taxes, or transaction charges imposed by third-party service providers may be deducted from the refundable amount, where applicable.

9. Right to Reject Refund Requests

• The request is found to be fraudulent.
• Sufficient supporting information is not provided.
• The payment was made voluntarily and no valid grounds for refund exist under this policy.

10. Contact Information

For any questions regarding this Refund Policy, please contact:

11. Changes to this Policy

The Alumni Association HBTU reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on the website and will become effective immediately upon publication.